Return

Last updated: 26.10.2026

30-day right of withdrawal

If you buy as a consumer, you have a 30-day right of withdrawal. You do not have to give a reason.

The legal minimum is 14 days. We have extended the period to 30 days, and the same conditions apply throughout.

The period runs from the day on which you, or a third party you have named, take physical possession of the goods. The carrier does not count as such a third party.

  • If you order several items in one order and they are delivered separately, the period runs from the day you receive the last item.
  • If an item is delivered in several lots or pieces, the period runs from the day you receive the last lot or piece.

You meet the deadline if you send your notice of withdrawal before the 30 days have passed.

How to withdraw

You must give us a clear statement that you wish to withdraw from the purchase. You can do this in any of these ways:

  • email info@bargear.dk
  • use our contact form on bargear.eu
  • send a letter to the address below

You may use the model withdrawal form at the bottom of this page, but you do not have to. Please include your order number so we can find your order quickly.

You do not need our approval. Your notice is enough to make the withdrawal valid. We will confirm that we have received it.

Returning the goods

Send the goods back without undue delay and no later than 14 days after the day you notified us of your withdrawal. You meet this deadline if you send the goods before the 14 days have passed.

Return address:
Bring Shelfless
Att.: BarGear
Egedesvej 38
4600 Køge
Denmark

  • You pay the direct cost of returning the goods.
  • We cannot receive cash-on-delivery parcels.
  • Please put your order number in the parcel and keep your proof of postage.

Refund

We will refund all payments we have received from you without undue delay and no later than 14 days from the day we receive your notice of withdrawal. The refund includes the delivery costs, except any extra cost that arises because you chose a more expensive type of delivery than the cheapest standard delivery we offered.

We refund using the same means of payment you used, unless you have expressly agreed otherwise with us. You will not be charged any fees for the refund.

We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent them, whichever happens first.

Condition of the goods

You may handle and inspect the goods as you would in a physical shop, in order to establish their nature, characteristics and functioning.

If you handle the goods more than that, we may deduct an amount from the refund that reflects any reduction in their value.

Exceptions

The right of withdrawal does not apply to:

  • goods that are liable to deteriorate or expire rapidly
  • sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, for example opened food, syrups and beverages
  • goods that, after delivery, have been inseparably mixed with other items
  • goods made to your specifications or clearly personalised

Unopened food and beverages in intact packaging can be returned as normal.

Business customers

The right of withdrawal applies only to consumers. If you buy as a business, we offer a voluntary 3-day return right from receipt, unless otherwise agreed in writing.

Faulty goods

If an item is faulty or incorrect, this is not a withdrawal but a complaint about a defect. Separate rules and deadlines apply; see our page on defects and complaints.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
BarGear – Hospitality Line ApS
Alstrup Skovvej 18, 4840 Nørre Alslev, Denmark
Email: info@bargear.dk

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

Ordered on ()/received on (): ________________

Order number (optional): ________________

Name of consumer(s): ________________

Address of consumer(s): ________________

Signature of consumer(s) (only if this form is notified on paper): ________________

Date: ________________

(*) Delete as appropriate.