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Complaints and Right of Return
Last updated: 26.10.2026
If an item is faulty, you received the wrong item, or something is missing from your delivery, you have the right to make a complaint. The rules below apply to purchases made as a consumer.
How long do you have?
| Where you live | Legal guarantee period | Defects that appear within this period are presumed to have existed at delivery |
|---|---|---|
| Denmark | 24 months from delivery (Danish Sale of Goods Act) | 1 year |
| Sweden | 3 years from delivery (konsumentköplagen 2022:260) | 2 years |
| Germany | 2 years from delivery (BGB § 438) | 1 year (BGB § 477) |
| Other EU/EEA countries | At least 24 months from delivery. If the mandatory rules of your country of residence give a longer period, that period applies. | Under the rules of your country of residence, at least 1 year |
The presumption means that, as a starting point, it is for us to prove that a defect appearing within that period did not exist when you received the item.
You must complain within a reasonable time after discovering the defect. A complaint made within 2 months is always in time.
For food and beverages with a best-before or use-by date, a defect is assessed in light of the nature and shelf life of the product. The legal guarantee does not extend the shelf life of the product.
Items sold at a reduced price because of a short or expired best-before date
We sell some items at a lower price because their best-before date is short or has passed. This is clearly stated with the item. An expired best-before date is not a defect when we have disclosed it before purchase. You still have your rights if the item has any other defect, for example if it is spoiled or damaged.
What can you claim?
If your complaint is justified, the law gives you the right to:
- repair or a replacement, as a rule at your choice
- a price reduction, or cancellation of the purchase with a refund, if repair or replacement is not possible, does not happen within a reasonable time, or the defect is serious. The purchase cannot be cancelled if the defect is minor.
We cover the reasonable costs of a justified complaint, including return shipping.
How to complain
Contact us at info@bargear.dk or through the contact form. Include your order number and a short description of the defect. A photo helps us respond quickly.
We recommend that you contact us before sending the item. We can then send you a return label and may be able to solve the matter without a return. This is not a condition for keeping your rights.
Return address:
Bring Shelfless
Att.: BarGear
Egedesvej 38
4600 Køge
Denmark
We cannot receive cash-on-delivery parcels.
Transport damage
If the parcel is visibly damaged on delivery, please report it to the carrier and contact us as soon as possible with photos. This helps us solve the matter. Your rights as a consumer do not depend on it.
Business customers
For business purchases, the rules on commercial sales in the Danish Sale of Goods Act apply unless otherwise agreed in writing. Business customers must examine the goods on receipt and notify us immediately of any defect.
Complaints
If we cannot reach an agreement, see the section on complaints and dispute resolution in our terms and conditions.